Our shared vision was created by the entire team at No More Knots involving none of the management team. The day was fun, interactive and an extremely positive use of our time. The process took several hours and was facilitated by John Edwards, our amazing business coach!
At No More Knots we each try to be the person we would like to meet when we arrive to work. We build strong long-term relationships with our clients and with our colleagues. Our clients are valued and welcomed. They receive treatments tailored to their needs, goals, comfort and desired outcomes. We educate our clients in ways that help them long-term. They are included in the progress and outcomes of their treatment plan. We provide an environment where each client is safe, relaxed, comfortable and prioritised.
Our positive culture promotes a healthy work/life balance, and we help each other in whatever way that we can. There is a transparency and open dialogue between all of us. This helps us to be more effective and positive in understanding our individual roles and responsibilities. We respect each other’s decisions and life choices. Together we are committed to achieving excellence and consistency in client treatments. We share effective interpersonal skills and have a strong sense of empathy for our clients. They know that we go the extra mile for them.
Staff at No More Knots are knowledgeable, confident, personable and honest. There is value in every treatment. We are committed to ongoing learning and we keep up-to-date. Each of us welcomes regular feedback through check-ins with therapists, receptionists and management to review how we feel we are going. Similarly we keep our clients updated on their goals and progress through regular reviews. We understand their goals and help them redefine into the longer term.
We donate and volunteer out time and skills to worthy causes. We take our services out to members of the community who would not ordinarily access what we do here at the Clinic. Our business supports volunteering by staff in areas of interest/
The No More Knots environment is about learning, growing, educating and empowering everyone. Each day reminds us why we love what we are doing.